Refund & cancellation policy

Last updated: 21 August 2026

This policy applies to consulting engagements with System Stonepoint (secure code review, application hardening advisory, and pre-release security gates). It does not cover physical product retail or software licenses—we do not sell those.

Eligibility overview

Refunds depend on whether work has started, whether a deposit was paid, and how much notice you provide before a scheduled kickoff or review window.

Deposits

Scoped engagements typically require a deposit stated in the engagement letter before repository access begins. Deposits reserve practitioner time for the agreed window.

Full refund

You may receive a full refund of amounts paid if:

• We cancel the engagement for reasons within our control and cannot offer a reasonable alternative date; or
• You cancel in writing more than ten (10) business days before the scheduled kickoff and we have not begun review work or received repository access.

Partial refund

If you cancel between five and ten business days before kickoff, or if limited preparatory work has begun (scoping only), we may retain an administrative portion of the deposit—typically up to thirty percent (30%)—and refund the remainder.

Non-refundable items

• Fees for work already performed (review days started, findings drafts in progress, completed advisory sessions)
• Third-party costs expressly approved by you in writing (for example specialized tooling licenses purchased for your engagement)
• Completed deliverables already delivered

Work already started

Once repository access is granted and the review window opens, fees for that engagement are generally non-refundable for the scoped effort, except where required by applicable Thai law or where we materially fail to deliver the agreed scope.

Rescheduling

You may request to reschedule once without penalty if notice is given at least five business days before kickoff and a mutually available window exists within sixty days. Later or repeated reschedules may be treated as cancellations for deposit purposes.

No-shows

If client contacts fail to attend a scheduled kickoff or debrief without notice, that session may be marked complete for scheduling purposes. Make-up sessions are offered at our discretion.

Refund process and timing

Email refund requests to info@system-stonepoint.click with your engagement reference, reason, and payment details used. We confirm eligibility within five business days and, where approved, process refunds to the original payment method within fourteen (14) business days of approval.

Method

Refunds are issued using the original payment method when possible. Alternative methods require mutual written agreement.

Exceptions

Mandatory consumer protections under Thai law apply where relevant. Nothing in this policy limits non-waivable statutory rights.

Contact for refund requests

info@system-stonepoint.click · +66 52 000 218 · Office 8, 28 Test Avenue, Chiang Mai 00000